Fix Things BEFORE they’re broken?

My client had been servicing the commercial pool for more than 10 years. On a day much like any other, he received a phone call informing him that water from the pool filter was spraying into one of the apartments. The problem was clear: the filter “O” Ring had split
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Protecting Yourself Before the Lawsuit

Service techs often ask how they can protect themselves before their customer makes a claim. Although it is difficult to defend a tech for damages he actually created, the following methods can provide a real ammunition for damages caused by another:

(1) Keep a log including your weekly readings for
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Are you doing this?

During a routine maintenance call at a commercial pool the service tech removed the skimmer lid, emptied the leaf basket and left both the lid and basket on the pool deck. He then passed the vac hose through the weir throat of the skimmer and proceeded to vacuum the pool. … Continue reading →

What a Stinky Mess!

On a Friday in June, our client drained a residential swimming pool to perform a routine acid wash. The home had been in foreclosure and the new purchaser wanted the pool to look great when she arrived with her four children the next day. Our service technician was not inexperienced … Continue reading →